As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
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Please review the job profile below and apply today!
A strategic Social Engagement Specialist with a strong track record of building and engaging vibrant online communities. Skilled in shaping brand voice, fostering authentic conversations, and turning followers into loyal advocates. Experienced in developing engagement strategies, managing cross-platform interactions, and supporting broader marketing goals. Proven ability to handle social crisis response and escalation with timely, brand-aligned communication.
What You'll be Doing:
- Actively monitor and respond to comments, messages, and mentions across all social platforms.
- Foster positive relationships with followers, influencers, community partners, and brand advocates.
- Identify and engage in relevant conversations to increase brand visibility and sentiment.
- Act as the first line of defense in managing sensitive or escalated community issues. Collaborate with External Comms, AP, and Customer Care for timely and appropriate responses.
- Track sentiment, trends, and emerging conversations using social listening tools.
- Launch Social Strategies, encouraging sharing, referrals, and brand advocacy.
- Collaborate with the social strategy team to identify and elevate user-generated content.
- Flag opportunities for evergreen content based on frequently asked questions or common feedback.
- Connect social media trends into business opportunities across the organization.
- Assist with the development of organic social media, user-generated content (UGC), and influencer-generated content (IGC).
What You Bring with You (Qualifications):
- Bachelor's degree required
- Strong written communication skills with a knack for adapting tone and voice.
- Empathy, curiosity, and a genuine passion for community building.
- Deep understanding of major social platforms (Instagram, TikTok, Facebook, YouTube, etc.).
- Experience with social listening and analytics tools (e.g., Sprout Social, Hootsuite, Talkwalker).
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
- Experience working within an Enterprise Social Media department is a plus
- Knowledge of the retail industry is a plus
We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.
Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please
click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.
