What You'll Own & Deliver

EndtoEnd ShiptoHome & Omnichannel Fulfillment Leadership

• Own the endtoend ShiptoHome and omnichannel fulfillment experience, from discovery and eligibility through delivery, tracking, and returns.

• Define and maintain business rules and guidance for fulfillment tactics, including fulfillfromstore, fulfillfromwarehouse, and hybrid fulfillment models.

• Create and govern business rules and processes for ShiptoHome item returns, ensuring clarity, consistency, and operational alignment.

• Ensure item tracking, shipment visibility, and status updates are implemented and clearly communicated to customers across digital touchpoints.
  

Strategy, Roadmap & Business Impact

• Define and own the product strategy for ShiptoHome and omnichannel fulfillment, balancing customer experience, operational constraints, and financial outcomes.

• Own and communicate the product roadmap, aligning priorities, milestones, dependencies, and risks across cross functional teams.

• Own the global catalog pricing strategy for ShiptoHome items in close partnership with digital merchandising, finance, and pricing teams.

• Identify the right problems to solve and prioritize initiatives that drive the greatest customer and business impact.

Cross Functional & Partner Collaboration

• Collaborate with Digital Merchandising and Merchant teams to define product eligibility rules and catalog logic for ShiptoHome and omnichannel fulfillment.

• Partner with Order Management Systems (OMS), Store Operations, Supply Chain, Voice of Customer, and 3rdParty Fulfillment providers to deliver scalable solutions.

• Partner closely with instore fulfillment teams and home delivery service providers to understand capabilities, constraints, and opportunities.

• Build business cases to ensure the largest and most critical problems are prioritized and addressed.

• Partner with Digital Customer Experience (CX) teams to ensure UI and customer messaging clearly reflect fulfillment rules, costs, timelines, tracking, and return processes.

DataDriven Execution & Leadership Communication

• Build product objectives and goals in collaboration with key stakeholders and partners.

• Gather data and conduct research to identify Product ROI and inform investment decisions.

• Measure adoption, usage, operational performance, and business impact of launches to validate outcomes and prove ROI.

• Communicate progress, insights, and lessons learned regularly to senior leadership.

• Serve as an enabler to your product teams, helping them deliver against planned roadmap and outcomes aligned with organizational goals.

What You Bring

• Experience as a Product Manager in ecommerce, retail, fulfillment, logistics, or supply chain adjacent domains.

• Proven ability to translate operational complexity into clear product rules and customer friendly experiences.

• Strong crossfunctional partnership and stakeholder influence skills.

• Datadriven mindset with a focus on outcomes and measurable impact.

• Comfort communicating strategy, progress, and tradeoffs to senior leadership.

Why This Role Matters

• ShiptoHome and omnichannel fulfillment are critical growth levers across digital and physical retail.

• You will directly influence customer satisfaction, fulfillment scalability, and cost to serve.

• You'll operate at the intersection of ecommerce, store operations, supply chain, and customer experience-where product impact is highly visible and measurable.