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Meijer
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Accounting and Finance
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1700001563 Requisition #
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Currently, Meijer is looking for a Risk Management Examiner.  The individual selected for this position will be responsible for, under general direction, following established general guidelines, reviewing and investigating all property damage and minor bodily injury claims to both determine liability, and the value of the claim.  This position will also communicate and negotiate directly with our customers to explain the process, settlement on basis of customer service, or denial when appropriate as well as perform a variety of administrative duties dealing with the investigation documentation, information-gathering process and claim file maintenance.
 
Key responsibilities include:
  • Reviewing all property damage (minor and complex); determining additional information needed and conducting investigation; consulting with outside agencies or companies
  • Reviewing Minor Bodily Injury Claims; investigating by confirming details at store level and communicating with customers; based on established criteria, making determination on whether to deny claim or if settlement should be offered based on customer service or liability on the part of Meijer, Inc.
  • Reviewing Non-Represented claims for potential indemnification as a result of contractual or common law indemnification rights
  • Obtaining approval for settlement above the authorized limit; negotiating with customers to arrive at a mutually-acceptable settlement in order to maintain customer goodwill
  • Communicating with a variety of persons inside and outside the company including customers, witnesses, etc. to gather and/or explain case-related information
  • Working regularly with confidential information dealing with claimant medical records and investigations
  • Processing claims for third-party-inflicted damage to company property including handling subrogation claims and billing to third party for recovery; monitoring status of payment and passing on to Legal Department if not paid within 90 days

This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

  • High School graduate with knowledge of basic office procedures and business math
  • 1+ year(s) of training and/or related experience in order to effectively settle claims
  • Keyboard skills and working knowledge of standard office equipment
  • Interpersonal skills to deal courteously and tactfully with guests and with persons inside and outside the company while investigating claims
  • Ability to maintain good will with customer while explaining or negotiating outcome of claim
  • Analytical ability to review claims in order to determine appropriate guidelines and to investigate claims obtaining as much detail and documentation as required
  • Ability to organize and prioritize a large number of claims in various stages of settlement and to maintain detailed documentation of all activities surrounding claims

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